Survey Says …

Fall 2020 –

Survey Says…

For the second time in three years, the City of New Albany retained central Ohio research firm Saperstein Associates to conduct a resident phone survey, which remains the most effective methodology for randomly representing an entire community. Here is a look at the feedback for each aspect of the 2020 Resident Survey:

Quality of Life

86% consider New Albany an excellent or very good place to live
88% believe New Albany is heading in the right direction
92% of survey respondents < 55 years of age believe this 78% of survey respondents > 55 years of age believe this
Many residents want more casual and fine dining restaurants in the Village Center core of town.
Only 9% consider parking and traffic in the core of town to be a major problem while 62% said traffic was not a problem in this area.
New Albany’s social networking sites and LIST e-newsletter are the two most popular sources of city news and information, followed by This Week New Albany News, the city website and Internet searches.
City Services

Public Service

97% satisfied with snow removal on main roads
93% satisfied with snow removal in neighborhoods
96% with an opinion are satisfied with leaf collection services
94% satisfied with trash, recycling and waste collection


94% satisfied with police services
95% with an opinion are satisfied with police outreach programs
Land Use and Community Development (including parks and trails)

85% satisfied with maintaining appropriate architectural standards for new construction
84% satisfied with developing and connecting leisure trails
83% satisfied with development of public park lands
81% satisfied with recruitment of business to expand the tax base


88% postponed or canceled a major event or celebration
83% are very or somewhat concerned about another wave of COVID-19 infections
83% had trouble finding hand sanitize, toilet paper or cleaning supplies
78% noticed an increase in stress
67% know someone outside their home who has been infected with COVID-19
63% spent more time helping a child with school
57% of households with children lost child care for an extended time
35% found accessing health care more difficult
35% had hours reduced at work and 23% were furloughed
10% were laid off permanently

Diversity and Inclusion

88% believe it is important for the people of New Albany and local government to focus on creating a diverse, inclusive and fair city
80% believe New Albany is welcoming to people of all religions
72% believe New Albany is welcoming to people of all political beliefs
72% believe New Albany is welcoming to people of all races and ethnicities
70% believe New Albany is welcoming to people of all sexual orientations
Most residents agree that people similar to themselves are treated fairly by neighbors, law enforcement and local government. Fewer believe the same to be true for people different from themselves.